“Vertical Professional Services Market Rates Importance of IP Telephony Features, Management and Applications”

Learn to better understand the challenges within the vertical professional services market.

In February 2007, Computerworld invited IT influences in the vertical professional services sector to participate in a survey on IP telephony. The goal of the survey was to better understand the challenges of IP Telephony within the vertical professional services market. The report offers top-line results of that survey and is meant to serve as a brief benchmarking tool for IT managers in the market seeking information about how their peers are managing their telecommunications systems. 320 respondents compared phone system, capabilities, functions and challenges, including:

Costs for moves/add/changes
Management time/complexity
Inconsistent/incompatible systems
End-user complaints/difficulties
Long-distance costs

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